Delivery

Dispatch Delays:

Due to a high volume of orders during the Cyber promotional period, it may take our team a little longer to dispatch your order. We’re working hard to get your order out to you ASAP, delays in dispatch may take an additional 2-3 business days.

Holiday Shipping Cut Offs:

To give your Christmas parcels the best chance of arriving on time, send them as early as possible and by the cut-off dates below. We'll do our best to dispatch your order as soon as possible, we cannot guarantee delivery on a certain date as we rely on external delivery partners who may experience service interruptions and delays outside of our control.

	Standard Shipping	Express Shipping
Within Australia (except WA and NT)*	15-Dec-23	19-Dec-23
WA*	13-Dec-23	18-Dec-23
NT*	12-Dec-23	18-Dec-23
New Zealand	7-Dec-23	11-Dec-23
International**	28-Nov-23	5-Dec-23

*Please note: The dates provided above are for items posted to/from metro locations. If you’re sending from outside a metro area, we recommend posting even earlier.

**International sending cut-off dates vary depending on destination. Search by country HERE to find recommended dates. Parcels sent after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas.

Delivery Delays

Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times. Please contact our Customer Care team for any additional updates on your order.

Australia Post may experience delivery delays and service impacts during peak periods, see their updates HERE.

For the fastest delivery option we encourage customers to select Express Shipping at checkout on eligible orders (aerosol products excluded), and your order will be prioritised for delivery by Australia Post.

Track Your Order

Please contact our Customer Care Team should you have any queries or concerns relating to your order.

Australian Delivery

Retail Orders - Standard Delivery (3-5 business days) is FREE for all orders over $60, otherwise a flat rate of $5.95* applies.
Express Delivery (1-3 business days) is also available - flat rate of $14.95 applies. (*all aerosol items will incur an additional shipping fee).
Professional Orders - Standard Delivery is FREE for all orders over $250, otherwise a flat rate of $14.95 applies.
All orders are sent via courier and are fully trackable;
It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature;
Delivery to WA, TAS, NT and regional areas may take up to 7 business days.
Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.

Aerosols

In Australia, orders containing aerosol products receive an additional fee of $4, if you spend over $60 delivery is completely free!

Aerosol products cannot be sent outside of Australia.

New Zealand Delivery

Delivery is FREE for all orders over $60 AUD, otherwise a flat rate of $14.95 AUD applies to all orders to New Zealand
All orders are sent via courier and are fully trackable;
It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

All orders are dispatched by the next business day and delivered within 7 business days.

International Delivery (Rest Of The World)

Delivery is FREE for all orders over $100 AUD, otherwise a flat rate of $24.95 AUD applies;
All orders are sent via Registered International Post which means the item is fully trackable and will need to be signed for;
All orders are dispatched by the next business day and delivered within 15 business days (please note delivery to South Africa, Central America and South America may take up to 30 business days);

There may be the occasional customs or courier delay which could affect the delivery timeframe.
Orders containing Salon Solutions are unable to be delivered outside of Australia.

The data registered by the bondisands.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.com website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us.