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    Peak Periods

    Please note that during promotional periods our dispatch centre may experience delays of up to 3-7 business days due to the high volume of orders. We are working to have your order dispatched as soon as possible. Please contact our Customer Care team for any additional updates on your order. 

    Holiday Shipping Cut Off Dates 

    Gift the gift of a glowing skin this festive season! Please refer to our delivery cut off times below:

    Standard 

    Express

    NSW

    15/12/2021

    19/12/2021

    ACT

    15/12/2021

    19/12/2021

    VIC

    15/12/2021

    20/12/2021

    QLD

    14/12/2021

    19/12/2021

    SA

    14/12/2021

    19/12/2021

    WA

    9/12/2021

    16/12/2021

    TAS

    13/12/2021

    19/12/2021

    NT

    9/12/2021

    14/12/2021

     

    For International delivery timeframes please check your location  HERE

    Delivery Delays

    Australia Post may experience delivery delays and service impacts during peak periods, see their updates HERE. Please allow an additional 2 – 4 days for your order to be dispatched from our warehouse. 

    For the fastest delivery option we encourage customers to select Express Shipping at checkout on eligible orders (aerosol products excluded), and your order will be prioritised for delivery by Australia Post.

    Track Your Order 

    Please contact our Customer Care Team should you have any queries or concerns relating to your order. Visit the AfterShip website to track your order

    Australian Delivery

    • Retail Orders  - Standard Delivery (3-5 business days) is FREE for all orders over $50, otherwise a flat rate of $5.95* applies. Express Delivery (1-3 business days) is also available - flat rate of $14.95 applies. (*all aerosol items will incur an additional shipping fee).

    • Professional Orders - Standard Delivery is FREE for all orders over $250, otherwise a flat rate of $14.95 applies.

    • All orders are sent via courier and are fully trackable;

    • It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

    • For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature;

    • Delivery to WA, TAS, NT and regional areas may take up to 7 business days.

    • Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.

    Aerosols

    • In Australia, orders containing aerosol products receive an additional fee of $4, if you spend over $50 delivery is completely free! 

    • Aerosol products cannot be sent outside of Australia. 

    New Zealand Delivery

    • Delivery is FREE for all orders over $50 AUD, otherwise a flat rate of $14.95 AUD applies to all orders to New Zealand 

    • All orders are sent via courier and are fully trackable;

    • It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

    • All orders are dispatched by the next business day and delivered within 7 business days 

    International Delivery (Rest Of The World)

    • Delivery is FREE for all orders over $100 AUD, otherwise a flat rate of $24.95 AUD applies;

    • All orders are sent via Registered International Post which means the item is fully trackable and will need to be signed for;

    • All orders are dispatched by the next business day and delivered within 15 business days (please note delivery to South Africa, Central America and South America may take up to 30 business days);

    • There may be the occasional customs or courier delay which could affect the delivery timeframe.

    • Orders containing Salon Solutions are unable to be delivered outside of Australia. 

    The data registered by the bondisands.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.com website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us

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